FAQ

  

🛍️ 1. Where is my order?

Answer:

You can track your order using the tracking link we sent to your email. If you haven’t received it, please contact our support team and we’ll resend it right away.

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📦 2. How long does shipping take?

Answer:

Standard shipping usually takes 5–7 business days, while express shipping takes 2–3 business days. Delivery times may vary depending on your location.

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💰 3. How can I return or exchange an item?

Answer:

You can request a return or exchange within 14 days of receiving your order. Just visit our Returns & Exchanges page or contact support for assistance.

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💳 4. What payment methods do you accept?

Answer:

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Some regions may also support local payment methods.

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🧾 5. Can I cancel or change my order?

Answer:

Orders can be changed or canceled within 1 hour after placing them. Once it’s processed or shipped, we’re unable to make changes.

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📬 6. Do you ship internationally?

Answer:

Yes, we ship worldwide! Shipping costs and delivery times vary depending on the destination country.

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🧥 7. The item I want is out of stock. Will it be restocked?

Answer:

Some popular items are restocked regularly. Please sign up for a restock notification on the product page to be the first to know when it’s available again.

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🧾 8. I received the wrong or damaged item. What should I do?

Answer:

We’re so sorry for the inconvenience! Please send us a photo of the item and your order number — we’ll send a replacement or issue a refund immediately.

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🧰 9. How do I use a discount code?

Answer:

You can enter your discount code at checkout before completing your payment. The total will update automatically with the discount applied.

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🧍 10. Do I need to create an account to place an order?

Answer:

No, you can checkout as a guest. However, creating an account allows you to track your orders easily and receive special offers.